At NTS Industry, customer satisfaction is our top priority. We aim to provide high-quality bedding sheets that meet your expectations, but if for any reason you are not completely satisfied with your purchase, we offer a clear and simple refund policy.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and in the same packaging as it was received.
- The refund request must be made within 30 days from the date of purchase.
- Proof of purchase, such as your order number or receipt, must be provided.
Non-Refundable Items
- Products that have been used, washed, or damaged by the customer are not eligible for a refund.
- Customized or personalized bedding products are non-refundable unless they are defective.
How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact us at [your email address] or through our contact form on the website within 30 days of receiving your product.
- Provide your order number, a description of the issue, and any supporting images if applicable.
- Once we have received your refund request, we will review it and respond with instructions on how to proceed.
Refund Processing
- Once we receive the returned item and verify that it meets our refund conditions, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and appear in your account.
Exchanges
If you would like to exchange a product instead of receiving a refund, please contact us with details of the item you’d like to exchange and the replacement product you’d prefer. We will do our best to accommodate your request.
Shipping Costs
Shipping costs are non-refundable. The customer is responsible for the return shipping fees unless the product was defective or an error was made by NTS Industry in processing the order.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at info@ntsindustry.com or via our contact form on the website.